TERMS & CONDITIONS

SERVICES

1)For airport transfer, it’s limited to one pick-up location and one drop-off location only. Any additional pick up/drop off point will be charged.

2)Airport transfer rates are for in-town transfers; additional fees may apply if cross-town.

3)For as directed services, usage time counted from garage to garage.

GRACE PERIOD

1)For all airport/cruise arrival transfers, waiting grace is 60mins from flight actual landing time. Once exceeded, waiting fees will be applied.

2)For all other transfers, waiting grace is 15mins from the scheduled pick up time. Once exceeded, waiting fees will be applied.

MEET & GREET

1)For all airport/cruise/railway arrival transfers, the chauffeurs meet and greet the passengers at arrival hall with sign board.

2)For airport VIP meet and greet services/fast track, additional fees will be applied.

CANCELLATION POLICIES

1)For all reservations, cancellation under 24 hours prior to the pick up time, 100% of total charge.

2)If the passenger can NOT locate the chauffeur, APAC Transportation Worldwide must be called to avoid being charged for a “No Show”. For “No show” case, 100% of total charge.

3)There is no charge as long as you cancel the reservation 24 hours before the trip. You will receive a full refund if there is any deposit we applied.

INVOICES & PAYMENTS

1)All rates include: chauffeur, insurance, fuel, parking and tolls.

2)Invoice will be sent in 24 hours once job completed.

3)We accept the payment via credit card(Visa, Master, AMEX, & JCB), Paypal, and Wire Transfer.

4)For the payment via credit card, we charge extra 3% as the bank fees.

5)For the payment via Paypal, we charge extra 5% as the bank fees.

6)Payment terms will be at 30 days upon presentation of invoices.

7)If the Customer fails to make a payment due to the Supplier under the Contract by the due date, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest will accrue each day at 7% a year base rate from time to time.

PRIVACY POLICY

This privacy policy only covers information collected at this website, and does not cover any information collected offline by APAC Transportation Worldwide. All APAC Transportation Worldwide websites are currently covered by this privacy policy.


What we collect?

We may collect the following information:

1. name and job title

2. email address

3. phone number

4. driver / chauffeur details

5. company name

6. IP Address

7. website usage information (e.g. which pages you view, how you reach them and length of time you remain on a page etc)

8. demographic information such as postcode, preferences and interests

9. other information relevant to customer surveys and/or offers

our client facing booking tool automatically records basic information,The above list is comprehensive but cannot be exhaustive, we may process other data where there is a lawful and legitimate interest in doing so.

We do not collect or store any customer credit card information. All financial information is encrypted at the point of entry online and passed directly to our payment gateway provider.


What we do with the information we gather

We require this information to understand your needs and provide you with a high-quality service, as well as:

internal record keeping

to deliver our services and products and comply with our contracts

to provide you will relevant information

to deal with requests, complaints and queries

to share details where appropriate with relevant third parties such as global suppliers

to meet our legal obligations

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.


Who we might share your information with

We will keep your information within APAC Transportation Worldwide except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons).

Generally, we will use your information within APAC Transportation Worldwide and will only share it outside APAC Transportation Worldwide where you have requested it or given your consent. We may share with third parties (drivers, suppliers etc) but we always ensure the data will have the appropriate security measures. Sometimes APAC Transportation Worldwide uses third parties to process your information on our behalf, for example to provide services or analysis. APAC Transportation Worldwide requires these third parties to comply strictly with its instructions and APAC Transportation Worldwide requires that they do not use your personal information for their own business purposes, unless you have given your consent.

International transfer of your information

We will only send you information for legitimate business purposes and/or for services that you have agreed to receive information on. Please keep in mind you can at any time request not to be contacted via email at ops@apactransportation.com.


Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.


What are my rights?

You have the right to:

1. request a copy of your information

2. to ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes

3. request data porting to another company

4. unsubscribe from correspondence at any time

5. to change your mind and ask us to stop using your information

Remember, you’re in control of your personal information.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website by preventing us from tailoring it to your needs.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites that are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing ops@apactransportation.com.

If you receive marketing emails you no longer wish to see, please click the ‘unsubscribe’ button which is available at the bottom of every email and you will be automatically removed from the list.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about new services which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018 by submitting a data subject access request. If you would like a copy of the information held on you, please email us at ops@apactransportation.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above email address. We will promptly correct any information found to be incorrect.


How long will APAC Transportation Worldwide keep my information?

We will retain a record of your personal information. This is done to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary. At APAC Transportation Worldwide our retention periods are as follows:

1. Call recordings retained for 12 months

2. CCTV recordings retained for 12 months

3. Website tracking data retained for 24 months

4. Emails are retained for a maximum of 6 years

5. Job applicant details retained for 12 months

(please refer to job applicant privacy notice – appendix A – for more details)


Can I delete my data?

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you wish to be removed from any mailing list or system at APAC Transportation Worldwide you must inform us via ops@apactransportation.com.


Automated decision-making

Recruitment processes are not based solely on automated decision-making.

SECURITY

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

THE INFORMATION WE COLLECT

When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

We use the information we collect for various purposes, including:

1)to provide you with the services which you request;

2)for verifying your identity for security purposes;

3)for marketing our services and products;

4)information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

ONLINE ACCOUNT REGISTRATION

To make online reservation faster and easier, you may register on the website. As a registered customer, you only have to enter your order details once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

CONTENT YOU PROVIDE TO US

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information.

REMOVAL OF YOUR INFORMATION

If you wish us to remove personally identifiable information from our web site, please contact us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

ACCEPTANCE

By using this website, you accept the policies set forth in this Privacy Policy.